Coronavirus pandemic impinged on attainment of strategic goals
We had defined five strategic goals for 2020. They had to do with: the deployment and impact of the Apotti patient information system; digitalization and efficiency of our operations; personnel views on HUS as an employer; using customer feedback to guide our operations; HUS as a research community; and the environmental impacts of HUS operations.
Out of these five goals, we attained one in full and two partly, and the remaining two we did not attain.
|HUS production at normal level after deployment of Apotti||Number of outpatient clinic visits one month after deployment, compared with the same period in the previous year||After deployments, the number of outpatient clinic visits was 86% of the number of visits in the same period in the previous year.||Goal not attained|
|Personnel recommends HUS as an employer||Question in the HUS Workplace Barometer: “Would you recommend HUS as an employer?” The goal was to improve the previous year’s result by 5 percentage points.||The percentage of employees who would recommend HUS as an employer was 65%, the goal being 70%.||Goal not attained|
|Customer feedback guides operations||Every unit implements one corrective action on the basis of customer feedback||The number of customer feedback messages was 272,960 (goal: 200,000), the NPS index was 71.8 (goal: 70) and the emergency clinic NPS index was 48.7 (goal: 50)||Goal partly attained|
|Research permit applications requiring ethical review are processed quickly||The turnover time for a research permit is less than 2 months in 90% of cases||The granting of research permits in cases requiring ethical review took less than 2 months in 95% of cases||Goal attained|
|Reducing the environmental load of HUS by energy conservation and by reducing the volume of mixed waste||Energy conservation measures gained savings of 1%, i.e. 2,600 MWh, or EUR 200,000 per yearVolume of mixed waste per patient visit less than 1.2 kg.||Actual accumulated energy savings: 1,900 MWh per yearVolume of mixed waste per patient visit: 1.17 kg||Goal not attained for energy conservation but attained for reduction in mixed waste.|