We supported personnel coping with actions such as coronavirus-related telephone counselling, working capacity coordinators and virtual assistants, and work counselling.

At the beginning of the coronavirus pandemic, we created a Virtual Assistant to support the coping of our personnel and introduced an advisory helpline. These support services continued in 2021. The phone helpline saw only limited use, but a total of 521 employees used the Virtual Assistant. Work counselling and coaching was used by both supervisors and employees. As at the beginning of December, 87 supervisors and 341 employees were making use of these support measures.

The Virtual Assistant was used by a total of 521 employees.

Our supervisors were assisted in management of working capacity by regional working capacity coordinators and through various coaching sessions on management of working capacity. We aimed to clarify processes and responsibilities by revising and updating the guidelines and programs for management of working capacity. We also provided tools and coaching for supervisors in workplace conflict situations and workload management.

The usage rate of our occupational health care helpline was high throughout the year. In most cases, counselling and guidance were needed, for example, in relation to coronavirus, working capacity issues and issues related to coping at work.

We highlighted current practices and support measures in wellbeing at work at supervisor briefings and at various coaching and training sessions. In August, we introduced the Minitreeni recovery program, which we developed to offer everyone an equal opportunity for timed recuperation breaks.

Working capacity discussions, especially occupational health negotiations, were mainly conducted remotely. Supervisors have actively adopted the digital system for working capacity discussions, the Wellbeing at Work Module.